Account

Delete your NearbyPlay account

Last updated: May 2026

You can delete your NearbyPlay account at any time. This page explains how to initiate deletion, the 45-day grace period that lets you reverse the decision, and what data is permanently deleted versus retained for legal compliance.

How to delete your account in the app

The fastest way to delete your account is directly from the NearbyPlay mobile app:

Open the NearbyPlay mobile app on your Android or iOS device
Tap the Profile tab (bottom-right)
Under the Settings section
Scroll down and tap Delete Account
(Optional) Provide a reason for deletion. This helps us improve the product
Confirm the deletion. Your account moves into a 45-day grace period.

The 45-day grace period

When you initiate deletion, your account is immediately marked for deletion but data is not yet erased. During the 45-day grace period:

You are signed out from all devices
Your profile is hidden from other users
You will not receive any notifications, SMS, or WhatsApp messages from NearbyPlay
You cannot create or join games
You can cancel deletion at any time by signing back into the app with your phone number. Your account is fully restored

After 45 days, deletion is permanent. Your account and the data described below are erased and cannot be recovered. We will send a final notification before permanent deletion when feasible.

If you are a sole community owner or admin

If you are the only owner or admin of one or more communities, deletion requires an additional step. During the grace period, you may be prompted to transfer community ownership to another member. If no transfer is completed:

Communities you solely own may be deactivated when your account is deleted
Members of those communities will be notified that the community is no longer active
You may proceed with deletion even if ownership transfer is incomplete; the community will be deactivated

What gets permanently deleted

At the end of the grace period, the following are permanently removed:

Your name, display name, profile picture, and contact details (phone number, email)
Your sport preferences, skill levels, and notification settings
Your community memberships and saved locations
Your push notification tokens (your device stops receiving NearbyPlay notifications)
Direct messages and conversations through our WhatsApp bot
Your game participation history, except where retention is required by law (see below)

What is retained (and why)

Indian law and platform-security needs require some limited retention even after account deletion:

Game activity records: Retained for a minimum of one year in accordance with the DPDP Rules, 2025, in anonymised form. This supports breach detection and investigation.
Audit logs: System logs that record the deletion event are retained for 180 days as required under applicable directions. These logs do not contain personal data about your gameplay or communications.
Legal and tax records: If you were involved in any transaction, dispute, or report subject to legal retention requirements, related records may be retained for the duration prescribed by applicable law.
Aggregated analytics: Anonymised, aggregated usage statistics (e.g., how many games happened in a city in a month) do not personally identify you and are retained indefinitely.

Alternative deletion methods

If you cannot access the mobile app (lost device, uninstalled, etc.), you may request account deletion by email:

Email contact@nearbyplay.in from the email address associated with your account (if any)
Include the phone number registered with your account
State that you are requesting permanent account deletion
We will verify your identity (typically by sending an OTP to your registered phone number) before proceeding
The 45-day grace period still applies; we will confirm the start date with you by email

Privacy questions

For questions about how your data is handled, both during your use of the platform and after account deletion, see our Privacy Policy. For data protection complaints, contact our Grievance Officer at contact@nearbyplay.in.